INDIANA – On the AT&T website, the company said a $5 credit per account would be applied to accounts within two billing cycles.
AT&T has blamed its nationwide network outage on Thursday, Feb. 22, on an error in coding without elaborating. Now, the company is looking to compensate those who were affected.
Shortly before 9:30 p.m. Feb. 24, AT&T posted on X, formerly known as Twitter, that it will apply a credit to potentially impacted accounts “to help reassure our customers of our commitment to connect them – anytime and anywhere reliably.”
On the AT&T website, the company said a $5 credit per account will be applied to accounts within two billing cycles, depending on when their bill closes. AT&T says $5 is the average cost for a full day of service.
“We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected,” AT&T said in a statement.
As many as 73,000 AT&T customers reported incidents, according to Downdetector, with the number of those affected likely much higher. The carrier is the country’s largest, with over 240 million subscribers.
The Federal Communications Commission contacted AT&T about the outage, and the Department of Homeland Security and FBI were also looking into it, National Security Council spokesman John Kirby said.
