BLOOMINGTON- The Monroe County Central Emergency Dispatch Center is currently in the process of preparing for a site-based assessment from representatives with the Commission on Accreditation for Law
Enforcement Agencies, Inc. (CALEA®). The CALEA assessors will examine policies and procedures, management, operations, and support services for the Dispatch Center. Verification by the assessors that the Central Emergency Dispatch Center meets the Commission’s state-of-the-art standards is part of a voluntary process to gain accreditation—a highly prized recognition of public safety professional excellence.
Community feedback regarding the performance of the Dispatch Center is very important and
vital to ensure the needs of the community are being met. Users of the Dispatch Center are
encouraged to complete a short survey, which can be found by visiting
bloomington.in.gov/police/calea. This survey is intended to document citizen attitudes and
opinions with respect to:
1. overall agency performance;
2. overall competence of agency employees;
3. telecommunicator’s atitudes and behavior toward citizens;
4. determining community concerns; and
5. recommendations and suggestions for improvements.
